Job Description
Deskside Support Technician
- Location: Dallas, TX 75234 (100% Onsite )
- Duration: 6 months (possible long term extension)
- Work Hours: Monday Friday | 8:00 AM 5:00 PM
- Start Date: Immediately
- Pay Rate: $25.00/hr. W2 All Inclusive
- Experience Required: 3+ Years
JOB OVERVIEW
The Deskside Support Technician provides comprehensive end-user technical support for both local and remote users, including break-fix support, deskside troubleshooting, system deployments, asset tracking , and VIP/executive support . This role requires strong customer service skills , the ability to work in a fast-paced enterprise environment , and hands-on experience supporting Windows, Mac, and mobile platforms .
KEY RESPONSIBILITIES (KRA)
- Provide technical support for PCs, Macs, peripherals, printers, and mobile devices
- Perform deskside and remote troubleshooting for hardware and software issues
- Deploy new PCs/Macs including OS imaging and lifecycle management
- Support software and hardware refreshes/upgrades (Windows 10, Microsoft Office, proprietary apps)
- Execute IMACs (Installs, Moves, Adds, Changes)
- Maintain asset management documentation to support accurate internal chargebacks
- Support VIP and executive-level users with high-touch service
- Troubleshoot and resolve issues related to O365, Microsoft Teams, and collaboration tools
- Utilize service desk tools compliant with ITIL processes
- Support AV systems for onsite and remote environments
- Educate end users during new equipment and software installations
- Assist with remote user support across corporate and WFH locations
- Maintain accurate technical documentation
- Meet SLAs, KPIs , and End User Computing objectives
- Work collaboratively as a team player with a positive, can-do attitude
KEY SKILLS & TECHNOLOGIES
- Desktop & Deskside Support (Enterprise Environment)
- Windows 7 / 8.x / 10
- macOS / iOS
- Microsoft Office / O365
- Microsoft Teams Support
- PC & Mac Hardware Troubleshooting
- Break-Fix Support
- IMACs (Installs, Moves, Adds, Changes)
- Autopilot or MDT Deployment Tools
- Asset Management & Inventory Tracking
- BitLocker / Encryption Tools
- Service Desk Software (ITIL-Compliant)
- AV Systems Support
- VIP / Executive Support
- Dell Hardware & Dell Support
- Customer Service & Communication Skills
- Time Management & Multitasking
- Fast-Paced Environment Adaptability
BASIC QUALIFICATIONS
- 2 3 years of experience in Enterprise Desktop / Deskside Support
- CompTIA A+ Certification Required
- Strong hands-on experience supporting Windows and Mac environments
- Proven ability to support executive-level users
- Excellent written and verbal communication skills
- Strong organization and time-management skills
- Ability to multitask and reprioritize daily
PREFERRED QUALIFICATIONS
- Microsoft Technical Associate Certification
- Dell EMC Support Certification
- Experience with LANs, WANs , and enterprise software delivery
- Knowledge of computer security products
- Bilingual (nice to have, not required)
- Experience in large enterprise environments
Job Tags
Work at office, Local area, Immediate start, Work from home, Monday to Friday,