Job Description
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience.
Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to the hotel's budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Responsibilities:
- Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
- Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
- Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
- Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
- Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
Qualifications:
- Proven customer service experience as a manager; strong guest-focused mentality
- You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
- Showcase exceptional organizational, communication, and problem-solving skills
- A proven record of experience managing a team, preferably in a hospitality role, is required
- Must have at least 3 or more years of experience in the hospitality field
About Company:
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!
Job Tags
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