Job Description
North South Consulting Group is seeking a Call Center Coach to provide non-clinical, supportive coaching to transitioning service members and veterans navigating mental health and TBI care systems. This role serves as a critical bridge to care.
Key Responsibilities: - Conduct coaching sessions via phone, video, or secure messaging.
- Guide individuals through the process of finding and initiating care.
- Use motivational interviewing to support treatment engagement.
- Document all coaching contacts and maintain secure records.
- Collaborate with providers and VA liaisons for warm handovers.
Required Qualifications: - Master’s degree in a mental health-related field (e.g., social work, psychology).
- Current licensure as an independent mental health provider.
- Minimum of 3 years’ clinical experience in behavioral health (preferred).
- Demonstrated experience in triage, crisis counseling, or care management.
- US Citizen
Desired Qualifications: - Experience working with service members or veterans.
- Familiarity with DoD and VA behavioral health systems.
- Training in trauma-informed care and military cultural competency.
This role is contingent on contract award
Job Tags
Full time, Contract work,