Industry: Retail/Medical
Role: Unified Communications Engineer (Zoom)
Web Job Description
Kforce has a client that is seeking a Unified Communications Engineer (Zoom) in Fort Worth, TX.
Summary:
We are seeking a highly skilled and self-driven Unified Communications Engineer (Zoom Specialist) to lead enterprise-level deployment, configuration, and support of Zoom across our organization.
This individual will be responsible for Zoom platform engineering and administration, with a focus on integrating Zoom into a hybrid Cisco/Webex environment.
The ideal candidate is a hands-on engineer with proven expertise in Zoom technologies, unified communications, and collaboration ecosystems.
Key Responsibilities:
Zoom Platform Administration:
* Configure and manage Zoom Meetings, Webinars, Rooms, and Zoom Phone
* Implement and maintain policies for SSO, MFA, compliance, and security
* Monitor platform health and troubleshoot issues using Zoom dashboards, call quality metrics, and reporting tools Unified Communications & Hybrid Deployments:
* Design and implement Zoom solutions that coexist with Webex and Cisco UC platforms
* Work with SIP trunking, VoIP, and SBCs to ensure reliable call routing and interoperability
* Provision and maintain endpoints such as headsets, desk phones, and room systems Engineering & Migration Initiatives:
* Drive large-scale migration projects, including transitions from Webex/Cisco to Zoom
* Build deployment frameworks, automation, and standardized processes for repeatable success
* Collaborate with cross-functional IT teams (network, security, collaboration) to ensure seamless integration Support & Continuous Improvement:
* Act as the subject matter expert (SME) for Zoom technologies
* Provide tier-3 support and escalation for collaboration-related issues
* Stay current on UC/collaboration trends and recommend enhancements to improve user experience
Required Skills
* 8+ years of experience in Unified Communications engineering
* 5+ years of hands-on Zoom platform administration (Zoom Rooms, Zoom Phone, Meetings, Webinars)
* Experience deploying Zoom in hybrid Webex/Cisco environments
* Strong knowledge of SIP trunking, VoIP, SBCs, and telephony protocols
* Proficiency with collaboration tools monitoring and reporting
* Experience with migration projects (Webex/Zoom strongly preferred)
* Strong troubleshooting, problem-solving, and documentation skills
* Ability to work independently and self-drive initiatives from design to delivery
* Excellent communication and stakeholder management skills
Preferred Skills:
* Certifications in UC technologies (Zoom Certified Integrator, Cisco Collaboration, etc.)
* Experience with Microsoft Teams or other UC platforms
* Familiarity with call quality monitoring tools (Zoom Dashboard, ThousandEyes, Splunk, etc.)