Job Description
About the Role
Join Guardian Professional Services as a Wheelchair Services Supervisor , leading a team that assists passengers with mobility needs at RDU Airport.
This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.
What You’ll Do
- Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
- Coordinate shift coverage, scheduling, and daily assignments.
- Oversee airport wheelchair operations during weekends and other assigned shifts.
- Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
- Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
- Review incident reports and ensure all procedures are followed accurately.
- Maintain a professional, positive environment that reflects Guardian’s service standards.
What You Bring
- 5+ years of customer service experience (required).
- 2+ years in a supervisory or lead role (required).
- Airport experience strongly preferred.
- Valid Driver’s License preferred.
- Excellent communication, reliability, and problem-solving skills.
Why You’ll Love Working Here
- Paid training and opportunities for overtime.
- Health, vision, Dental, PTO, 401K benefits.
- Career growth path into Operations Management and Senior Supervisor roles .
- Make a meaningful impact daily by helping passengers travel safely and comfortably.
- Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment.
Job Type: Full-time
Pay: $14.00 per hour with earned gratuities and OT opportunities
Expected Hours: Minimum 40 hours per week
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Please submit your application through
Job Tags
Hourly pay, Full time, Shift work, Weekend work,